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Business in Perspective
subsidiaries and international branches
neoleap
SAMA’s strategic initiatives to support the fast growing fintech ecosystem across KSA during the reporting period resulted in the establishment of over 200 fintech companies, a more-than-doubling YoY growth of the sector in 2023. This highly competitive market set the backdrop for Al Rajhi’s fintech subsidiary Neoleap to continue its strong performance from the previous year, and meet the exponentially growing expectations of financial institutions, merchants (B2B) and customers (B2C) with fintech solutions that solve existing and emerging market challenges.
2023 in numbers
Navigating an overcrowded and price-sensitive market required Neoleap to strategically approach time-to-market in new product development, resulting in low product activation in 2023. Beyond the fintech competitors, the subsidiary was also competing against the local banks for cards and remittances. In order to maintain and grow market share during the reporting period, Neoleap continued to enhance the stability and agility of its technology and services, and evolve as an end-to-end fintech ecosystem that provides merchants and customers with an unparalleled user experience. Despite the challenges from the competitive market and a highly regulated operating environment, Neoleap recorded significant growth in numbers by the end of the reporting period:
+183K
merchants registered
+188K
POS devices installed.
Overall
23%
market share
+ 6 million
cards processed
4.8 million
App registrations
16%
neogate payment gateway market share
13%
card processing market share
Key business highlights of 2023
B2C Business (Customers)
The 2nd largest digital wallet in KSA
Fastest growing wallet in KSA with more than 4.8 million users and high activation rate
Processed more than 300 million transactions that amounted to over SAR 60 Bn. in total transaction value
Entered strategic partnerships with Al Ahli, VISA, and became #1 strategic digital partner with Moneygram globally for the second year in a row
The 1 st digital wallet in KSA to offer a Family Wallet proposition by allowing unbanked children to open wallets and allowing parents to interact with them
Full wallet revamp to provide an advanced user experience
Growing beyond the traditional wallet value proposition to offer unique services such as food pickup, marketplace, loan request, and telecom recharge, and evolving into a lifestyle app
Generated SAR +396 Mn. in revenue with 14% growth year-on-year
Developed unique wallet value propositions by introducing Qattah Group’s money split option, international remittance hub, pre-paid card management and partners offer
B2C Business (Merchants/Financial Institutions)
1st fintech in the Kingdom to have full digital merchant onboarding experience (Neoleapbusiness)
Launched POS Aggregation services in August 2023 , and Ecommerce Aggregation by Q1 2024
Introduced new business solutions (e.g. ECR retail desktop and handheld, F&B E2Esolution)
Added Financial Institution (FI) Processing to service portfolio
Certified first fully owned Urovo POS Android Terminal
Completed migration of ARB card portfolio to Neoleap Card Management System
Started international expansion launching Merchant Acquiring Processing in Jordan
Developed strategic partnership with Visa for Issuing Prepaid Cards
SAR +35 Mn.
in POS transaction value
SAR +13 Mn.
Wallet settlement in value
7 minutes
for merchant digital onboarding
Exploring new business models and geographies
As part of the Al Rajhi Group, Neoleap also continued to leverage Group synergies and cross-sell products to merchants and customers, providing vertical as well as value-added solutions such as POS financing, insurance, Cards and Marketplace to name a few. Such curated solutions based on specific requirements allows Neoleap to develop specialised business propositions and thereby penetrate new markets and geographies that operate under different regulations, business setups, operating environments and market needs. One such successful expansion was the launch of Merchant Acquiring Processing in Jordan through the Al Rajhi Bank Jordan branch in 2023.
Addressing the fintech talent challenge
One of the key challenges facing the fintech industry remained the attraction and retention of key technical and commercial talent in the field. Having cemented its position as one of the Kingdom’s fastest growing, market leading fintechs, Neoleap strengthened its reputation as an employer of choice, offering top fintech talent in the Kingdom with an unparalleled employee value proposition comprising an innovation-led work environment, competitive compensation and benefits, complemented by internal and external learning and development opportunities, so that employees can map their growth alongside the growth of the Subsidiary.
Neoleap also emphasises a nurturing, engaging, and inclusive company culture that fosters collaboration, by hosting numerous employee events throughout the year; 2023 saw the subsidiary host a number of religious and cultural calendar events alongside several corporate functions including the monthly employee recognition and rewards events, employee wellbeing events, sporting tournaments, as well as the Subsidiary’s second year anniversary celebration.
Future outlook
As the fintech landscape continues to evolve, the Kingdom also aims to increase the share of non-cash transactions among individuals to 70% by 2025. In order to contribute to this ambitious target, Neoleap will focus on expanding its value proposition to the B2C segment, identifying new customer demographics, and introducing a strategic fee structure to address price-sensitivity in the over-saturated market. The B2B segment will see Neoleap shift focus on evolving from a payment partner to business partner, exploring new products and solutions that are requirement-based. Following the success of the Jordan expansion, Neoleap will also look into expanding into new markets and geographies in 2024. The subsidiary will also shift to cloud-based solutions and hybrid infrastructure in the near future, to ensure it remains at the forefront of innovation in the fintech sector, and equipped to meet the sector’s rapid pace of evolution as a result of Open Banking.