GRI 2: General Disclosures 2021
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2-1 Organizational details
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9
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2-2 Entities included in the organization’s sustainability reporting
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6
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2-3 Reporting period, frequency and contact point
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6
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2-4 Restatements of information
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6
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2-6 Activities, value chain and other business relationships
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6, 12
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2-7 Employees
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95
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2-9 Governance structure and composition
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144
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2-10 Nomination and selection of the highest governance body
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152
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2-11 Chair of the highest governance body
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136
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2-15 Conflicts of interest
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144
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2-16 Communication of critical concerns
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36
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2-18 Evaluation of the performance of the highest governance body
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157
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2-19 Remuneration policies
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157
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2-20 Process to determine remuneration
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157
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2-23 Policy commitments
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6, 8, 133
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2-26 Mechanisms for seeking advice and raising concerns
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102
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2-29 Approach to stakeholder engagement
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35
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GRI 3: Material Topics 2021
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3-1 Process to determine material topics
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40
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3-2 List of material topics
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40
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3-3 Management of material topics
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40; Climate change (123); Human labour and rights (95, 126), Customer experience (106); Employee attraction, development and retention (95, 127); Employee health and well-being (126); Community Investment and engagement (126); Digitalisation and automation (110, 114); Customer satisfaction (106); Innovation and product development (56); Diversity and inclusion (95, 127); Green banking and lending (123); Governance, ethics and accountability (144); Sustainable and socially responsible procurement (113, 128)
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GRI 203: Indirect Economic Impacts 2016
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203-1 Infrastructure investments and services supported
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129
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GRI 204: Procurement Practices 2016
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204-1 Proportion of spending on local suppliers
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128
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GRI 207: Tax 2019
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207-1 Approach to tax
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132
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207-2 Tax governance, control, and risk management
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132
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GRI 401: Employment 2016
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401-1 New employee hires and employee turnover
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98
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401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
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101
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401-3 Parental leave
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101
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GRI 403: Occupational Health and Safety 2018
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403-1 Occupational health and safety management system
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126
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403-2 Hazard identification, risk assessment, and incident investigation
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126
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403-3 Occupational health services
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126
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403-5 Worker training on occupational health and safety
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126
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403-6 Promotion of worker health
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126
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GRI 404: Training and Education 2016
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404-1 Average hours of training per year per employee
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104
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404-2 Programs for upgrading employee skills and transition assistance programs
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104
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